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Participate and cooperate in planning and assessments
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- You must make reasonable efforts to actively participate and cooperate with your insurer, employer, or WorkCover in planning your return to work—including in developing a suitable rehabilitation plan and attending any required assessments or medical evaluations.
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Attend occupational rehabilitation or return to work programs
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- If referred by the insurer or WorkCover, you are entitled to participate but must make reasonable efforts to attend and engage with the program.
- Section 220 of the Workers’ Compensation and Rehabilitation Act 2003 (Qld) (the Act) requires insurers to take all reasonable steps to secure your rehabilitation and early return to suitable duties. Upon referral, you’re entitled to participate in the program until one of the termination criteria applies (eg, five years of compensation, receipt of damages, or inability/unwillingness to participate).
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Engage with a written Rehabilitation & Return to Work Plan
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- Within 10 business days of your compensation claim being accepted, the insurer must establish a Rehabilitation and Return to Work (RRTW) Plan that includes your rehabilitation objectives and the steps to achieve them. You must be consulted along with your employer and treating professionals.
- The plan is your roadmap. You should review, provide feedback, and keep active communication with all parties. The insurer should periodically review and modify the plan as needed, and you’re expected to participate in that process.
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Make reasonable efforts to return to suitable duties
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- You must make reasonable efforts to return to work in roles that match your medical capacity. This may involve modified duties, altered hours, or temporary roles as per the RRTW Plan.
- “Suitable duties” are defined in section 42 of the Act, taking into account your capacity, medical advice, pre-injury roles, and practicality regarding location and experience.
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Participate in interviews and assessments
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- You may be required to attend independent medical assessments or interviews arranged by the insurer or employer—you’re generally obligated to participate reasonably. These assist in assessing your capacity and adjusting your return-to-work activities.
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Consequences of Non-Compliance
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- If you fail to meet your obligations (eg, refusing to participate, ignoring assessments, or not working suitable duties), your weekly compensation payments may be suspended.
- If non‑compliance persists, your compensation may be terminated following written notice.
Summary
As an injured worker in Queensland on workers’ compensation, you must:
- Engage in planning, rehabilitation programs, and assessments;
- Participate in the insurer’s RRTW plan and collaborate in its development and review;
- Make reasonable efforts to return to suitable duties in line with the RRTW plan;
- Attend assessments and interviews as required;
- Comply or risk suspension or termination of your compensation payments.
These obligations are grounded in the Workers’ Compensation and Rehabilitation Act 2003 (Qld)—notably sections 220, 221, and 42, plus guidance from insurer policies and legislative reviews.
If you’d like help understanding how this applies to your specific situation—like your claim stage, the current plan, or any rights to appeal—feel free to ask!