If you’re injured in an accident and bring a personal injury claim in Queensland, you are absolutely entitled to your dignity and privacy. That said, many claimants are surprised to learn that parts of their private life—particularly their social media activity—can become relevant evidence in their claim.
Understanding how privacy works in personal injury law can help you protect your claim and avoid unnecessary stress or setbacks.
Privacy vs the Reality of a Personal Injury Claim
A personal injury claim is, by its nature, intrusive. You are asking an insurer (and sometimes a court) to assess how an injury has affected your health, work, daily activities, and enjoyment of life. To do this, insurers are entitled to request information that is relevant to those issues.
Queensland courts have long recognised that there is a trade-off involved. As the Supreme Court observed in Attard v Hore [2002] QSC 437: “The price of seeking such an order from the Court is disclosure of a great deal of material which in other circumstances would be considered confidential.”
In other words, when you pursue compensation, you give up a degree of privacy over matters that relate to your injuries and losses.
Your Duty to Cooperate With the Insurer
Under Queensland personal injury laws, claimants have a duty to cooperate with the insurer. This includes:
- Giving honest and complete information about your injuries
- Providing documents and records relevant to your claim
- Disclosing material that may affect liability or quantum (the value of your claim)
This duty applies even where the information feels personal or uncomfortable to share.
The District Court reinforced this principle recently in Clements v Margalit & Anor [2025] QDC 197, stating: “One cannot simply fail to disclose relevant material because of some delicacy or privacy concern. Personal injuries matters are by their very nature intrusive.”
Failing to comply with disclosure obligations can seriously damage your credibility and, in some cases, lead to penalties or dismissal of parts of your claim.
Social Media Posts Are Evidence
One of the most common areas of confusion for claimants is social media.
Photos, videos, comments, messages, and “stories” on platforms such as Facebook, Instagram, TikTok, Snapchat, and LinkedIn can all be treated as evidence if they are relevant to your claim.
Examples include posts showing:
- Physical activity after an injury
- Holidays or social events
- Work or side-hustle activities
- Statements about how you are feeling or coping
- Photos that contradict claimed limitations or pain levels
Even an innocent post taken out of context can be used by an insurer to question the severity of your injuries or the reliability of your evidence.
“But My Account Is Private…”
A common misconception is that privacy settings will protect your posts from scrutiny. Unfortunately, that’s not how it works.
Your privacy settings are not enough to prevent an insurer from seeing what you post.
Insurers may lawfully access social media material by:
- Requesting disclosure through the claims process
- Issuing subpoenas or court orders
- Relying on content shared by mutual connections
- Using material that is publicly available at the time it is posted
Deleting posts after the fact can also cause problems. Removing relevant content once a claim is on foot may be viewed as a failure to preserve evidence and can undermine your case.
What You Should (and Shouldn’t) Do on Social Media
While you don’t have to stop living your life, caution is essential once a personal injury claim has started.
We generally recommend that claimants:
- Avoid posting about their injuries, recovery, or activities
- Do not comment on the accident or the claim itself
- Ask friends and family not to tag you in photos or posts
- Assume anything posted could be read by an insurer or court
What you should never do is:
- Misrepresent your condition
- Hide or fail to disclose relevant social media material
- Delete content without first getting legal advice
Honesty and consistency are critical.
Your Privacy Still Matters
Importantly, your right to privacy is not extinguished altogether. Insurers are not entitled to go on a fishing expedition into every aspect of your life. Disclosure must still be relevant to the issues in dispute, and courts can limit overly broad or oppressive requests.
A good personal injury lawyer will:
- Push back on unreasonable disclosure demands
- Ensure requests stay focused on relevant material
- Guide you through what must be disclosed and what does not
The Bottom Line
If you are pursuing a personal injury claim in Queensland:
- Some loss of privacy is part of the process
- Social media posts are evidence and may need to be disclosed
- Privacy settings do not guarantee protection from insurer scrutiny
- Failing to disclose relevant material can seriously harm your claim
Getting early legal advice can help you navigate these issues safely and protect your entitlements.
If you’re unsure whether something needs to be disclosed, don’t guess—ask your lawyer first. A quick conversation now can save major problems later.